West Coast Wildflowers Return Policy
All sale, discounted items, or items purchased with a promotional discount are FINAL SALE. No exceptions. All sales or promotional discounts are Online Only unless otherwise stated.
Regular priced boutique items:
- Must be returned to the store within 10 days with all original tags attached and order number - We have limited inventory, and our turnover rate is high. Having an item off the floor for more than 10 days takes away our chance to sell the item to someone who would have loved it.
- We return for exchange or store credit only, no monetary refunds - Yesterday’s sales immediately go towards providing our customers with a large selection of new arrivals to choose from.
- Items must be in unused condition, with tags attached, accompanied by original receipt - this is to ensure the item meets hygienic standard and was purchased from our boutique. This is especially important during a global pandemic.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing, or wear.
- All accessories, layaways, and items purchased on sale or with a promotional code are final sale.
Our regular policies apply with these exceptions:
- We must receive the item back in store within 10 business days from the date you received your order. Returns received after this date will not be honoured. Some exceptions apply during the global pandemic and issues with reasonable shipping delays.
- We do not refund or credit the initial shipping cost.
- All return and exchange shipping costs are at the customer's expense.
- Once orders are placed on our site, customers have 24 hours to notify our team if they wish to cancel their order. As a general rule, we ship the products 24 hours after the order has been received.
- To receive any valid online promotions, the promotional code must be entered before checkout.
- International customers are responsible for any duty incurred at the border.
Returns (if applicable)
- Reminder – any items purchased with promotional discount or ‘on sale’ are not eligible for return, refund, or exchange.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether it has been approved or rejected for return.
- Exchanges are processed within 10 business days of receipt. We do not automatically send tracking for exchanges, please email to request it.
Shipping Your Return
- You are responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.